We promise to provide a free replacement service (in case of a problem) within 30 days after the item arrives. Thank you for your cooperation. We wish you all the best of luck in the YIKA HOME team.
Returnable Items: Items that can be returned/refunded within 30 days of receiving must follow the criteria as below:
- Faulty items damaged/broken or stained upon arrival.
- Items received in the incorrect size/color.
- Unused and undamaged item(s) that haven't met your expectations within 30 days of receiving.
- Items in original package.
How to return items:
Contact our customer service for assistance. You would be notified by an email notification within 3-5 business days of receiving your item(s) and when the refund has been processed. The refund will be made to the account from which the funds were originally withdrawn.
Missing item(s), wrong item(s) or incorrect package sent: .
If the product is lost in transit, there are the following solutions.
- If the product is no longer needed after it is lost,a full refund will be given after confirming the loss.
- If you still need the product after it has been lost, we will reissue it as soon as possible.
Damage Status in Transit :
We will provide after-sale service if the product is damaged during freight, in the following ways: 1. If the product is completely damaged and unusable, you do not need to return it. We will resend the item or give you a full refund.
14 Day Money-Back Guarantee:
Once the product order is successfully cancelled, we guarantee that the refund will be credited to your account within 14 business days.
Price difference refund:
If you find a low price for an item you ordered during the eligibility period, please contact customer service to verify the low price and claim a refund of a portion of the price difference.
- Both the date of your order and the lower-priced deal to match must be within the eligibility period of 1/1/2022 - 12/31/2022
-Must be the same product, model, color, # sku
-Subject to validation, price match offers must be verified by our customer service